Questions people ask before a refresh

No. You get one written plan, a phone call to go over it, and then we wait. If you haven't called back in a few weeks we send one short note, and after that it's up to you.

Yes. Family can call, text, agree the plan and pay from anywhere. We still confirm each visit with you by phone, and we send a photo of every finished room.

Which rooms, the repairs, the number of coats, the paint and sheen, the colors, cleanup, the dates, what it costs and how payment works. We can print it in large type.

Repairs we find once the paint is off the wall, like soft trim or a hidden crack, and extra colors you add later. We tell you, price it, and wait for your yes before we do it.

You can be home or out. We finish one room before the next and keep the rest of the house closed off. We open the windows and run a fan, and the paint's data sheet is yours to read: just ask for it.

We do. We move it, cover it, and put it back where it was. Callum takes a photo before we start, so nothing ends up in the wrong place.

Homes built before 1978 may have lead in old paint. The EPA's rule for renovation, repair and painting covers paid work that disturbs paint in these homes, and the firm doing it has to be EPA certified for that work. Tell us the year when you call. If your home is covered, we close off the room with plastic, never dry-sand or burn paint, clean up with a HEPA vacuum, and hand you the EPA's lead pamphlet before we start. Our firm number is in the footer.

Most bedrooms take one to two days and most living rooms two to three. Your plan lists the days. If something takes longer we call you before we go on.

We buy premium paint. You can ask which one, and for the data sheet, before the day starts. Matte for bedrooms, a washable finish for kitchens and halls, a harder one for trim.

A plan is a calendar of visits. You can stop between visits by phone or text, and nothing more is owed for visits that haven't happened. Plans aren't insurance or a warranty.

That depends on the size of the job. Your written plan says what is due, when, and how family can pay for you.

Peeling or blistering that comes from our workmanship. Terms, limits and exclusions are in your written warranty.

Yes. Leila brings swatches to the wall and looks at them in your light, morning and evening. Send a photo or a paint chip if you'd like to start before she comes.

Visits are Monday to Friday. Outside work waits for dry mornings, and we call you when a day moves.